ServiceGenius
An intelligent customer service optimization solution powered by Agentforce
- Reduce response times by up to 75%
- Automate up to 60% of routine inquiries
- Improve agent productivity by 40%
Key Features
Transforming Customer Service with AI
ServiceGenius leverages Agentforce to deliver intelligent, automated customer service solutions.
Intelligent Routing
Automatically analyzes customer inquiries and routes them to the most qualified agent based on expertise and availability.
Agent Augmentation
Provides real-time recommendations and knowledge base access to help agents resolve issues faster.
Performance Analytics
Delivers actionable insights on service metrics, customer satisfaction, and agent performance.
Architecture
How ServiceGenius Works
Built on Salesforce's Agentforce platform with custom actions and integrations.
Demo
See ServiceGenius in Action
Watch how our solution transforms customer service operations.
Demo Video
Try Interactive Demo